Return, Replacement & Cancellation Policy

At EKJunction (operated by EKJUNCTION TECHNOS PRIVATE LIMITED), we prioritize customer satisfaction and transparent trade. This Return, Replacement, and Cancellation Policy sets forth the terms and procedures under which purchases made on our platform can be returned, replaced, or cancelled.

Return or replacement requests must be raised strictly within the timelines specified below:

• Within 48 Hours (2 Days) of Delivery: For visibly damaged parcels, tampered packages, empty boxes, missing items/parts, or completely incorrect products received.
• Within 5 Days of Delivery: For manufacturing defects, inauthentic/unsatisfactory goods, or non-functioning electronics lacking warranty cards.
• Clothing & Footwear Exchange: Up to 5 days from delivery for size or color exchange, provided items are unworn, unwashed, and returned with all original tags attached.

In accordance with standard hygiene and safety norms, the following products are strictly ineligible for return or replacement:

• Consumables, cosmetics, fragrances, personal care, innerwear, lingerie, and socks once opened or tried.
• Customized items, personalized gifts, or 'made-to-order' jewellery crafted specifically on buyer request.
• Digital vouchers, instant promo code recharges, or activated online service subscriptions.
• Items with missing, defaced, or tampered serial numbers / barcodes / manufacturer seals.
• Any product showing damages resulting from accidental drops, improper usage, or unauthorized repair attempts.

To ensure swift claim approval, the customer must adhere to the following handover standards during pickup:

• The item must remain in original, brand-new condition with brand tags, MRP labels, and warranty cards intact.
• Products packaged in branded outer boxes (e.g., shoe boxes, electronics) must be returned inside their original, undamaged outer packaging.
• Clearly mention the EKJunction Order ID on the outer transit parcel.
• Retain the courier dispatch receipt or tracking acknowledgment slip until the claim is finalized.

Orders may be cancelled either by the buyer or the platform/merchant under specific operational scenarios:

• Buyer Cancellations: You may cancel an order directly from your dashboard before the product has been dispatched by the merchant. Once an order is marked as 'Dispatched' or 'In Transit', it cannot be cancelled.
• Merchant/Platform Cancellations: A vendor or our compliance desk may cancel an order due to sudden stock depletion, inaccurate pricing/listing discrepancies, non-serviceable delivery pincodes, or suspected fraud detected by payment gateways.

Once an authorized return parcel is received and verified by the merchant or fulfillment hub, the refund is initiated within 24 to 48 business hours:

• Prepaid Orders (Cards, Net Banking, UPI, Wallets): The amount is credited back directly to the original source account within 5 to 7 working days, subject to your issuing bank's clearing cycle.
• Wallet Deductions & Promocodes: Promo wallet deductions utilized during purchase are instantly credited back to your platform wallet ledger.
• Self-Ship Reimbursement: Where reverse pickup is unavailable and the buyer ships the item through an approved courier, verified shipping costs (up to ₹500) are reimbursed via wallet credits.

EKJunction strictly reserves the right to investigate, decline, and initiate statutory legal proceedings against accounts submitting fabricated claims, false return reasons, or swapped items. Accounts found engaging in abusive dispute behavior will be permanently suspended.